eSim assistant

Any doubts? Check our
Frequently Asked Questions or our AI assistant

No more hunting for local SIM cards or dealing with expensive roaming charges. With eSimply, you get seamless,
affordable data wherever you are—straight from your phone!

Which mobile devices can use eSimply?

eSIM technology is supported by a variety of smartphones, tablets, and smartwatches. Some popular manufacturers, such as Apple, Google, Samsung, and others, offer eSIM-compatible devices. To check if your specific device supports eSIM, you can refer to your device's manufacturer or carrier's website. See devices.

What smartphones do support eSIM?

Many modern smartphones support eSIM technology. Apple's iPhone series, Google Pixel phones, Samsung Galaxy devices, and various other Android smartphones from different manufacturers offer eSIM compatibility. The availability of eSIM support can vary by model and region, so it's essential to verify with your device manufacturer. See devices

How can I check if my phone is eSIM-ready?

Dial *#06# to check if your phone can use eSIM. Spotting “[EID]” after dialing indicates your phone is eSIM-ready! Remember to ensure your device is not locked to a carrier.

Can I keep my WhatsApp number?

Yes, you can keep your WhatsApp number when using an eSIM. Your WhatsApp account is associated with your phone number, so as long as you keep that number active through your eSIM or any other SIM card, you can continue to use WhatsApp without any issues.

When do the days of my data plan start counting?

The days of your data plan typically start counting from the moment you activate your eSimply data plan and begin using mobile data or making calls. It's essential to check the terms and conditions of your specific data plan, as some plans may have different activation rules.

When should I set up my eSimply eSIM?

You can set up your eSIM whenever you're ready to activate it and start using the associated data plan or making calls. There's no strict time frame for setting up an eSIM, but you should consider doing it before you need mobile data or phone service to ensure a seamless transition.

Can I use my SIM card and eSimply at the same time?

It depends on your device's capabilities. Some devices support dual SIM functionality, allowing you to use both a physical SIM card and an eSimply eSIM simultaneously. However, not all devices offer this feature, so you should check your device's specifications to determine if it supports dual SIM usage.

Is my phone “unlocked” and able to use eSIMs?

To use an eSimply eSIM, your phone should be unlocked or compatible with the carrier that provides the eSIM service. An unlocked phone means it's not tied to a specific carrier, allowing you to use it with different carriers or mobile data providers. If your phone is locked to a particular carrier, you may need to contact that carrier to inquire about unlocking it.

What should I do if I’ve deleted or lost the QR code for my eSIM?

If you've deleted or lost the QR code for your eSIM, you should contact your eSimply customer support immediately. We may be able to assist you in reissuing the QR code or providing you with alternative instructions for setting up your eSIM.

My QR code isn’t working. What should I do?

If the QR code for your eSimply plan isn't working, you should double-check that you're following the setup instructions correctly. Ensure that your device's camera can scan the QR code accurately. If you continue to experience issues, contact your eSimply customer support for troubleshooting assistance.

Does eSimply data plans come with a number to make or receive calls?

The availability of phone numbers can vary depending on the network provider and the specific plan you choose. eSimply eSIMs can sometimes come with a phone number that allows you to make and receive calls, just like a traditional SIM card. When you purchase an eSIM, it should be specified if it includes a phone number or offers options to choose a number during the setup process. If this option is not available during the purchase process, it means that the network provider from the specified country doesn't provide a phone number. Please note that the availability and features of eSIMs can vary by region, so it's essential to check with eSimply Customer Support for detailed information regarding our services and offerings.

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